Storage Knightsbridge Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Knightsbridge provides storage and related removal and transport services within the United Kingdom. By placing a booking, using our collection or delivery services, or storing items with us, you agree to be bound by these Terms and Conditions.
Please read this document carefully before making a booking. If you do not agree with any part of these Terms and Conditions, you should not use our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the person, company or organisation requesting or paying for the services.
Services means any storage, removal, collection, delivery, packing, handling or related services provided by Storage Knightsbridge.
Goods means the items accepted for storage, removal, transport or handling under these Terms and Conditions.
Contract means the agreement between Storage Knightsbridge and the Client for the provision of Services, incorporating these Terms and Conditions.
Storage Facility means any warehouse, store or unit where Goods are kept under the Contract.
2. Scope of Services
Storage Knightsbridge provides domestic and commercial storage services, together with associated removal, collection, delivery and handling services within the United Kingdom. Services may include collection of Goods from your premises, transport to a Storage Facility, storage for an agreed period, and subsequent return or delivery to your specified address.
The precise Services to be provided will be confirmed in writing at the time of booking, including the storage plan or unit size, estimated removal time, and any additional options such as packing or packing materials.
3. Booking Process
All bookings are subject to availability and acceptance by Storage Knightsbridge. A booking may be made by completing a quote or order form and confirming your acceptance of any written estimate or proposal issued by us.
Before confirming your booking, you must provide accurate information, including collection and delivery addresses, access details, parking restrictions, approximate inventory, special handling requirements, and preferred dates. Storage Knightsbridge relies on the information you provide to allocate appropriate resources and estimate charges. If this information is inaccurate or incomplete, we reserve the right to amend the charges or cancel the booking.
A booking is only confirmed when we issue written confirmation, which may include a reference number, summary of the Services, applicable charges and payment terms. We may refuse to accept a booking at our discretion.
4. Estimates and Charges
Any estimate provided prior to a site visit or without a full inventory is not binding and may be adjusted if the actual volume, weight, access conditions, or nature of the Goods differs from the information supplied by you.
Charges may include, but are not limited to, removal or collection fees, storage fees, delivery fees, packing materials, congestion or parking charges, tolls, waiting time, and any additional labour. Unless expressly stated otherwise, all charges are exclusive of applicable taxes, which will be added at the prevailing rate.
Storage fees are usually charged in advance for a specified billing period. If the storage period is extended, further charges will apply in accordance with our current tariffs.
5. Payments
Payment terms will be confirmed at the time of booking. Unless agreed otherwise in writing:
All removal, collection and initial storage charges must be paid in full before or on the day of service commencement.
Ongoing storage fees must be paid in advance on or before the due date for each billing period.
We may accept payment by commonly used methods such as card or bank transfer, subject to any conditions we specify. We reserve the right to refuse certain payment methods. If payment is not received by the due date, we may suspend Services, restrict access to the Goods, or exercise a lien over the Goods until all outstanding amounts, including any interest or administrative charges, are paid in full.
In the event of late payment, we may charge interest on the overdue balance at a reasonable rate from the due date until the date of full payment. You will also be responsible for any reasonable costs incurred by us in recovering overdue sums, including collection agency or legal costs.
6. Cancellations and Amendments
You may cancel or amend a booking by providing written notice to Storage Knightsbridge. The following will normally apply, unless stated otherwise in your booking confirmation:
If you cancel more than a specified minimum number of working days before the scheduled service date, any prepayments for that service may be refundable, less any non-refundable expenses already incurred by us.
If you cancel within a short period of the scheduled service date, a cancellation fee may be charged to cover allocated resources and lost bookings.
If you request a change of date, time, location or scope of Services, we will use reasonable efforts to accommodate the change but cannot guarantee availability. Additional charges may apply where changes increase the time, distance, labour or materials required.
Storage Knightsbridge reserves the right to cancel or postpone Services if we are unable to perform them safely or lawfully, or if circumstances beyond our control arise, such as severe weather, road closures, equipment failure or staff illness. In such cases, we will arrange an alternative date or, if appropriate, refund charges for Services not provided. We will not be liable for any indirect or consequential losses arising from such cancellation or postponement.
7. Access and Client Responsibilities
You must ensure reasonable access to the premises at the agreed times for collection and delivery. This includes arranging necessary parking permits, lift access, or permission from building management where required.
You are responsible for:
Ensuring that all Goods are ready for collection, properly packed where you are responsible for packing, and clearly labelled as needed.
Removing and securing any personal items, cash, jewellery, documents or valuables that you do not wish to be handled under the Contract.
Providing any special instructions relating to fragile, bulky or valuable items in advance.
If we are delayed or unable to complete the Services due to inadequate access, incomplete packing, or your unavailability, additional waiting time or rearrangement charges may apply.
8. Goods Not Accepted or Restricted Items
We will not accept, store or transport any Goods that are illegal, dangerous, explosive, flammable, perishable, living, contaminated, or otherwise unsuitable for standard storage or removal operations. Prohibited items typically include, but are not limited to, weapons, ammunition, drugs, hazardous chemicals, gas cylinders, plants and animals, and any items that may attract vermin or pests.
Certain items may be accepted only by prior written agreement and subject to specific conditions or additional charges, for example unusually heavy equipment or particularly valuable items. If you store or attempt to store prohibited or restricted items without our consent, you will be responsible for all costs, damages and liabilities arising, and we may treat the Contract as terminated.
9. Packing and Condition of Goods
Where you carry out your own packing, it is your responsibility to ensure that Goods are packed safely and suitably for transport and storage. We are not liable for damage resulting from inadequate or inappropriate packing, including the use of unsuitable containers or materials.
Where we provide a packing service, we will use reasonable care and skill, employing materials that are generally appropriate for the items handled. However, you remain responsible for declaring any particularly delicate, valuable or unusual items that require special attention.
Prior to collection or storage, you should identify and record any existing damage or defects in the Goods. We may note visible damage at the time of handling, but we are not responsible for pre-existing conditions.
10. Liability and Limitation
Storage Knightsbridge will exercise reasonable care and skill in providing the Services, including the transport and storage of Goods. Our liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, is subject to the limitations set out in this section.
We will not be liable for any loss or damage arising from causes beyond our reasonable control, including but not limited to acts of God, extreme weather, war, terrorism, civil unrest, industrial disputes, natural deterioration, pests, or inherent defects in the Goods.
Our liability for any loss of or damage to Goods will, in any event, be limited to a reasonable amount per item or per consignment, subject to any higher cover that may be agreed in writing. We are not liable for any indirect or consequential losses, including loss of profits, loss of business, loss of use, or emotional distress.
You must notify us in writing of any apparent loss or damage to Goods as soon as reasonably practicable and, in any event, within a reasonable period after the Goods are delivered or made available to you. If you fail to notify us within that period, we may not be liable for such loss or damage.
Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded.
11. Insurance
Although we take reasonable care of your Goods, standard liability limits may not cover their full value. It is your responsibility to ensure that the Goods are adequately insured for their full replacement value during transport and storage, either under your own policy or, where offered, through an insurance option that may be made available in connection with the Services.
Any optional insurance provided in relation to the Services will be subject to separate terms and conditions issued by the relevant insurer. It is your responsibility to review those terms and to confirm whether the cover meets your requirements.
12. Storage Period, Access and Termination
The storage period begins on the date the Goods are placed into the Storage Facility and continues until the Contract is terminated in accordance with this section. You may request return or redelivery of the Goods by giving us reasonable notice and settling any outstanding charges.
Access to the Storage Facility or to your Goods may be by appointment only and may be subject to reasonable security procedures. We may charge a fee for additional access requests not included in the original Contract.
Either party may terminate the storage arrangement by giving written notice in accordance with any notice period specified in your booking confirmation. On termination, all outstanding charges become immediately due and payable, and you must arrange for collection or delivery of the Goods promptly.
If you fail to collect the Goods or arrange delivery within a reasonable period after termination, or if charges remain unpaid, we may exercise a lien over the Goods and, ultimately, dispose of or sell them in accordance with applicable law. Any proceeds of sale will be used to settle outstanding sums and reasonable disposal costs, with any balance held for you where required.
13. Waste and Prohibited Disposal
Storage Knightsbridge operates in accordance with relevant waste and environmental regulations. We are not a waste disposal service and will not remove or dispose of household, commercial or hazardous waste except by prior written agreement and in compliance with applicable regulations.
You must not leave or deposit waste, unwanted items or packing materials at our Storage Facility, in vehicles, or at any property without our consent. Fly-tipping and improper disposal are criminal offences. Where we agree to remove unwanted items, separate charges will apply and we will use authorised channels for disposal or recycling.
If you provide items for removal or storage that are contaminated, infested, or otherwise require special handling or disposal, you will be responsible for any additional costs, including cleaning, treatment or lawful disposal, together with any associated regulatory or third party charges.
14. Data Protection and Confidentiality
We may collect and process personal information about you in order to administer your booking, provide the Services, manage payments, and comply with legal obligations. Any such processing will be carried out in accordance with applicable data protection legislation.
We will take reasonable steps to keep your personal information secure and will not share it with third parties except where necessary to provide the Services, fulfil legal or regulatory requirements, or where you have otherwise consented.
15. Complaints and Dispute Resolution
If you are dissatisfied with any aspect of the Services, you should contact us as soon as possible, providing full details of the issue. We will investigate and aim to resolve your complaint promptly and fairly.
If a dispute arises that cannot be resolved through our internal process, either party may consider using mediation or other alternative dispute resolution methods before resorting to court proceedings, although this is not a requirement.
16. Changes to These Terms
Storage Knightsbridge may update these Terms and Conditions from time to time. The version in force at the time of your booking will normally apply to that Contract, unless a change is required by law or expressly agreed with you.
We may publish updated terms on our website or make them available on request. You should review the Terms and Conditions periodically to ensure you are aware of any changes that may affect future bookings or ongoing storage arrangements.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with any Contract for Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, save that we reserve the right to bring proceedings in any other court of competent jurisdiction where necessary to protect our rights or enforce any judgment.
By using the Services of Storage Knightsbridge, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
